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Customer Support

You depend on your heat transfer equipment to get the job done, every day. So when you need start-up, repair, or aftermarket parts, it’s essential to call on professionals who not only understand the capabilities of your equipment, but the complex nature of your business.

Startup & Commissioning

Commissioning

Fulton is ready to provide start-up commissioning for your operation’s indispensable equipment. Our goals are to ensure your system’s safety and get your equipment running at maximum efficiency.

Backed by more than 60 years of innovation in the industry, Fulton offers a full range of commissioning services, including thermal fluid system boil-outs, controls programming, and employee safety and operator training.

Service and Repair

Service & Repair

Fulton offers the experience and engineering support to perform everything from routine maintenance to on-site repair, regardless of the system manufacturer.

Fulton's extensive network of service professionals can keep your system running efficiently through preventative maintenance and safety audits. We can also provide quick response to your emergency needs, reducing your downtime and getting your equipment back in service.

Fulton Parts

Aftermarket Parts

Fulton offers preventative maintenance kits for every Fulton product. We have the capabilities to quickly turn around factory rebuilds, and we specialize in burner retrofits and controls upgrades to increase your system’s efficiencies.

All components of boilers, heaters or other equipment supplied by Fulton are conditionally guaranteed against failure for (18) months from date of shipment from the factory or (12) months from start-up (whichever comes first).

NOTE: Fulton will repair or replace failed components at its discretion. Fulton should be notified in writing as soon as the defect becomes apparent and a Fulton authorized dealer must contact the Fulton Parts Department to get a Return Materials Authorization (RMA) and instructions prior to returning anything to the factory. This parts replacement warranty does not cover freight or labor charges of any kind.

Warranty

Fulton customers who want to pursue a warranty claim should contact their Fulton authorized dealer with the following information:

  • The model number of the affected equipment
  • The National Board number of the affected equipment
  • A description of the problem and/or failed part(s)

To activate equipment warranties, the appropriate commissioning sheets must be completed by the Fulton authorized dealer and returned to the Fulton Quality Assurance department for review and approval. If the authorized Fulton dealer determines that Fulton supplied equipment does not meet their order specifications, they must contact Fulton’s Quality Manager, in writing, with the information noted above. The Fulton Quality Manager will investigate the matter and determine if the problem is a warranty issue.

NOTE: No Sales Manager or any other representative of Fulton other than the Quality Manager or an Officer of the company has warranty authority.

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OUR WEBSITES:

972 Centerville Road

Pulaski, New York 13126

PHONE: (315) 298-5121

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