Parts and Service
The Fulton Companies have a dedicated service and parts department to assist you with all of your heating equipment aftermarket needs.
Our service technicians and parts specialists have years of experience in providing solutions to your heating needs.
Technical Call Center
Fulton provides a call center available to address service needs and questions over the phone. Often, an on-site service call can be
eliminated by troubleshooting equipment or system challenges remotely. This service is offered at no additional charge to our customers.
We can be reached 24 hours a day, 7 days a week.
Telephone: (315) 298-5121
NOTE: Any time that you are calling for assistance please have the Model Number, Serial Number, and National Board Number of your Fulton
Equipment on hand as this will assist the technician in locating your Fulton equipment file.
Aftermarket Service Parts Depot
Fulton has a substantial inventory of both OEM and non-OEM parts for all Fulton products as well as parts for
competitive equipment. We also offer preventative maintenance kits for each product we sell
You can receive help with your parts needs 24/7 by calling
(315) 298-5121.
Alternatively, you can contact your local Fulton sales representative for assistance with your heating equipment parts needs.
Additional Services
From heating equipment commisioning and troubleshooting to equipment upgrades and replacement parts, Fulton can help with all your aftermarket needs.
Click on a service below to learn more about it.
Service Schools
Fulton offers both in-house and regional service schools to service personnel for all products. Service schools range from one to five
days in length and cover the construction and design of the equipment, installation, operation, maintenance and troubleshooting. In-house
schools include a detailed factory tour to witness all the stages of production, classroom training reviewing theory of operation and
maintenance and hands on training exercising practically the knowledge gained in the class. Field service schools can be designed
specifically around custom applications on request.
Equipment Commissioning & Troubleshooting
Fulton service engineers can expediently solve your heating equipment needs from original commissioning to
preventative maintenance to troubleshooting and repair. Our service engineers are qualified to work on all industrial/commercial heating
equipment in the industry, not just equipment of our manufacture. Service visits include detailed training of the equipment to assist the
customer in maximizing the longevity and efficiency of the equipment and system. All service visits are followed with a comprehensive and
explanation of how to prevent future problems with the equipment. All outstanding safety concerns or other outstanding issues will be
clearly called out and followed up on by our staff.
Heating System Commissioning & Service
Our service engineers are trained, beyond addressing heater issues, to look at how the heating system operates and
to work with the facility personnel to optimize the performance of the system. Our engineers will work with your staff to appropriately
adjust system set points and modulation, time schedules, set up trend logs to monitor building performance, and set up alarms to monitor
critical areas. These parameters can be reviewed and modified by our staff to ensure continued efficient system operation. All service
visits are followed with a comprehensive service report detailing the task requested, root cause of any problems found, work performed and
explanation of how to prevent future problems with the equipment. All outstanding safety concerns or other outstanding issues will be
clearly called out and followed up on by our staff.
In-house Pump Repair Facility
Fulton has a state of the art in-house repair facility where we can diagnose and repair hot water and thermal
fluid circulating pumps. Manufacturers we work with include MTH, Burks, Grundfos, Bell and Gossett, Gould, Durco, Deans, SIHI, Allweiler,
Dickow, Kontro, Worthington, MP, Viking, among others.
Heating System Maintenance Contracts
Fulton has service engineers skilled in maximizing the operating efficiency and longevity of your heating
equipment and systems. Our focus with service contract holders is to become a partnership, where we work together to cost-effectively manage
your heating costs and minimize our impact on the environment. Contract holders additionally receive the benefit of lower service labor rates
and receive a generous parts discount from our parts department.
Heating Equipment Controls Upgrades
Heating equipment controls are periodically being upgraded to incorporate new and improved means of monitoring and
controlling your equipment efficiency. Our office can provide a cost-benefit analysis of your equipment and system to assist you in planning
and budgeting any available upgrades.
For more information on any of our services, please contact Fulton or
find your local sales Representative.
